I have two daughters who connect to the internet via the KoalaSafe wifi. One of them cannot watch some YouTube videos because Restricted Mode is turned on, with a message saying it has been set by the network administrator. For my other daughter restricted mode is turned off. Neither of them have any filters turned on - both Google and YouTube are "Allowed". There is no difference that I can see between either of them in terms of their KoalaSafe profiles.
How can I tell KoalaSafe to turn off restricted mode for YouTube?