I received the KoalaSafe yesterday, hooked it up, downloaded the app, made profiles for my kids, added their devices, changed their filters and schedules. All worked fine. Until today. I went on the app to change a filter and saw the notification “KoalaSafe is no longer connected to the Cloud…”. The status on the app is showing we have internet. My kids’ phones show the wifi symbol. But they don’t actually have wifi service on their devices (even though it appears that they do). I tried pressing the reset button but it didn’t do anything. The first light is green and the third light is red. The middle light is not on, but I don’t think it was on yesterday even when it was working. Can you help?