Wont connect to cloud


#1

Wont connect to cloud


Still Can't Connect to Cloud
#2

Tried all the DIY fixes, won’t connect to cloud. @adam Will I get a response back on this?


#3

Hi @Rebecca,

Looks like a factory reset was performed this can lock your account.
I’ve completed the reset and all should be well now.
For quickest responses for account specific issues email support.

Thanks
Adam


#4

I did send an email or two to support. Still waiting to hear back. I made arrangements to return the koala safe. I need tech support quicker than 1 day after inquiry.


#5

Hi @Rebecca,

Understand, sorry we didn’t meet expectations.
I can’t find the support requests, can you send me the support ticket Id so I can follow up with the team. (It starts with DESK-)

Thanks
Adam


#6

I sent two emails to support@ as per the website’s directions.