This is site is for KoalaSafe users and members of the community to ask and answer questions.
The KoalaSafe team monitor it for technical questions and issues, however for specific questions related to your account emailing support is the fastest way to get a response.
If you see a post you like or a feature request you also really want it (this is similar to Facebook likes) the more hearts the more we know its wanted!
Also check out the digital parenting and other topics.
The full KoalaSafe manual is located at https://manual.koalasafe.com