Verizon Smart Family interferring with KoalaSafe


I just signed up for Verizon’s Smart Family service to help limit my kids’ usage when they aren’t at home. It uses a VPN to limit their content. When on the Koala network (with Verizon Smart Family), I cannot seem to access the internet. I’m specifically testing with via the Safari browser. It does work if I enable Parent Mode. Another device with the same profile settings but no Verizon Smart Family can also access I did enable VPNs on the appropriate profile. Has anyone been able to get these two to work together?