Unpairing used KoalaSafes

#1

I bought used koalasafe. can not pair says The provided device id is already paired with a different client (400)

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#2

Hi @bedardrob,

I have responded to your support email.
For others who are in the same boat, you will need to provide the MAC address on the bottom of the device.
We will then contact the original owner to ensure this is ok. As we do get kids from time to time attempting to take control of their family device this way.

Thanks
Adam

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#4

Hi @bedardrob, the previous owner approved the reassignment. You can go ahead and pair now.

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#5

Hi adam, how long does it take support to unpair a device? I have the same issue, bought a second hand device and received it today, i email support already.

Thanks Roper

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