Unable to view catagory usage

#1

Up until today I have been able to view my son’s usage by category. This morning I cannot view any catagory usage. I know that he has been using his device but according to my KoalaSafe app he has only had catagory usage for a total of 5 minutes all of which was uncatagorised.
I seem to be able to grant and restrict time. I just have no idea what is happening within that time.

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#2

Hi @Tomkarid, could you please confirm if this is still happening and confirm if your forum account is the same as your KoalaSafe account so we can dig into the diagnostics.

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#3

I have started to experience this as well, prior to 2 days ago it worked perfectly.

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#4

Same here. No usage status recorded/available since Tuesday

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#5

Hopefully they get it sorted soon

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#6

I wouldn’t hold your breath unfortunately.

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#7

Same here. No usage status recorded/available since Tuesday

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#8

@adam - when can we expect a fix for this?

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#9

Mines been fixed for the last few days

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#10

mine is stop working now

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