I am trying to do a new setup, and everything is hooked up properly. However, the koalasafe's lights keep indicating it is trying to connect to the cloud. Very briefly, the lights have flashed as though it is communicating, then they go back to trying to connect to cloud. I'm able to connect to the koalasafe wifi on my phone, but attempts to pair through the app fail. I've tried resetting, unplugging and re-plugging.
Any help with this setup would be greatly appreciated!