I recently was able to get new KoalaSafe Dome off eBay and based on reviews I read on Amazon about the Dome, it wasn’t going to be easy to get a hold of Koala customer service and ‘unbind’ your old KoalaSafe router.
So the suggestion was to create a brand new account on Koala using a different email and recreate all your profiles from scratch.
Yes it may be very tedious and will take a while if you have a lot of blocked or allowed sites.
But given all the complaints on here about Koala not responding to customer service emails, I basically did a screen dump of each profile’s settings including allowed & blocked sites. Then I manually retyped them into the new Koala account I created that was linked with the Dome I just got.
For my 14 and 8 year old kids, Koala still does what I need it to do as far as restricting their internet access to limited hours. And it appears the Koala servers are still up and running since I’m able to add sites to be blocked or allowed on the Dome via the iOS app or webpage. I just hope they can keep the servers up and running even though their customer service seems to have vaporized.
Perhaps it’s due to COVID their customer service is not replying but you would think they’d at least be able to have an auto-reply or some message saying what’s going on.