I had a koala unit which was fried by a power surge. Bought a replacement. Have emailed email@example.com twice with no reply because I have read on the discussion forum that this is the only way to swap the unit registered to an account. No answer to either email… which is absolutely woeful “support”.
Please contact me ASAP to so that I can register the new unit in my account.
Also, it is completely ridiculous that there is no option to do this yourself within the app.