One day my son used my cellphone app to enter our koalasafe account (at that time my app set to keep login, and now keep login is disabled) And since then he can always login to koalasafe account no matter how I changed password or user email address. He still can enter the account to change the profile to parent mode or move device to different profile or remove profile.
He said he use web based koalasafe html code by changing some html script to by pass password authentication, but I am not sure if this is true?
Does total reset koalasafe device will fix this problem?
Thank you. Now the koalasafe is no function to us at all.
A worried monther.