Reset second user device fro there email

#1

I have a koala safe device that just wont power up anymore checked the power leads with another device, so not the power cable, but do have another device i got on Ebay if you can unbind that device from the old user account.

i have email supprt so many times with no reply

what happening out there.

please advise

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#2

Support should be able to do that, if you have not already emailed them it’s probably good to email them directly https://koalasafe.com/contact-us.html

Include the serial numbers, Mac addresses ad your account name in the email.

Dave

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#3

Hi Dywilson

i have done that many times with all the info, Mac Addreses and email addresses and photos of the units.

but nothng back, bee trying for a month, not tried for last week but will try again today…

Thanks for Reply

Dave B

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#4

Anyone on here actually work for Koala ?

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