Reset device and koala is still offline

#1

Koalasafe went offline one day when my modem strangely disconnected. When I got my netgear modem working again I couldn’t get koalasafe back online. I tried every suggestion from the help section and forums and nothing worked. I ran out of options so I reset the device. The device went from having all three lights flashing in a row, to only the first green light being on (not flashing). I really don’t know what to do from here.
Help would be greatly appreciated!

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#2

Actually I turned off the power to koala and the power to my modem/router, then when I switched both back on and waited about 10min it all started working again. Previously I had only turned koala off (not the modem). Not sure why it worked doing it this way.

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#3

Koala safe offline.

can someone help check?

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