Hello, I can’t pair as the device is already paired (client ID 946)
Sorry about the delay. You have already paired the device with a different account. I will send you the email address you need to login in with privately.
I am like many also suffering this issue. Is there a way to reset the koala safe so I can repair it?
No only support can unpair devices so kids can’t take control.
It usually means it’s a second hand device or you have created multiple accounts.
Send the MAC address printed on the bottom of the device to support and they can sort it out.
I’m having the same issue. Can you please advise?
Send the MAC address printed on the bottom of the KoalaSafe, your order number and place of purchase to support.
I sent email to support and asked for help finding out paired email account 8 hours ago, no luck yet, can you help?