Hello, I can't pair as the device is already paired (client ID 946)
Sorry about the delay. You have already paired the device with a different account. I will send you the email address you need to login in with privately.
I am like many also suffering this issue. Is there a way to reset the koala safe so I can repair it?
No only support can unpair devices so kids can't take control.It usually means it's a second hand device or you have created multiple accounts.Send the MAC address printed on the bottom of the device to support and they can sort it out.