Pairing failed Device already paired clientID

NatalieJ 2015-12-12 03:30:37 UTC #1

Hello, I can’t pair as the device is already paired (client ID 946)

adam 2015-12-13 23:05:11 UTC #2

Sorry about the delay. You have already paired the device with a different account. I will send you the email address you need to login in with privately.

Thanks
Adam

Jridden 2017-02-19 07:11:57 UTC #3

I am like many also suffering this issue. Is there a way to reset the koala safe so I can repair it?

adam 2017-02-19 08:08:57 UTC #4

Hi @Jridden,

No only support can unpair devices so kids can’t take control.
It usually means it’s a second hand device or you have created multiple accounts.
Send the MAC address printed on the bottom of the device to support and they can sort it out.

Thanks
Adam

Mac 2017-10-08 20:33:39 UTC #5

I’m having the same issue. Can you please advise?

adam 2017-10-09 00:01:10 UTC #6

Hi @Mac,

Send the MAC address printed on the bottom of the KoalaSafe, your order number and place of purchase to support.

Thanks
Adam