Pairing failed Device already paired clientID

NatalieJ 2015-12-12 03:30:37 UTC #1

Hello, I can't pair as the device is already paired (client ID 946)

adam 2015-12-13 23:05:11 UTC #2

Sorry about the delay. You have already paired the device with a different account. I will send you the email address you need to login in with privately.

Thanks
Adam

Jridden 2017-02-19 07:11:57 UTC #3

I am like many also suffering this issue. Is there a way to reset the koala safe so I can repair it?

adam 2017-02-19 08:08:57 UTC #4

Hi @Jridden,

No only support can unpair devices so kids can't take control.
It usually means it's a second hand device or you have created multiple accounts.
Send the MAC address printed on the bottom of the device to support and they can sort it out.

Thanks
Adam