KoalaSafe experienced a significant outage in its DNS system from 04/11/2017 16:00 - 05/11/2017 06:00 UTC
The issue started when we performed an unscheduled security update which triggered a flush of our caches. There was an issue repopulating the caches which prevented KoalaSafe from providing timely responses to DNS requests, effectively preventing users from accessing the internet.
It took us some time to identify and rectify the issue before being able to repopulate the caches. As our team has grown we also had not put in place effective incident communication procedures which meant our customers were left in the dark to the ongoing issue.
We have implemented new procedures where outages will be reported here immediately upon discovery and progress updated.