KoalaSafe experienced a significant outage in its DNS system from 04/01/2018 18:30 - 05/01/2018 03:30 UTC
This issue was caused by an unexpected flood of requests (we are still analysing whether it was a normal spike from school holidays or whether it was a bad actor)
It was related to last Novembers outage, we thought we had fixed the underlying issue with our scaling under these circumstances. We have now identified the issue, fixed and deployed the changes which eventually rectified the outage (last time we did not deploy the changes to try and rectify the outage as quickly as possible). We will continue to monitor the changes to ensure no side effects.
The outage was confirmed in this thread however it seems it was missed by numerous customers and did not convey the severity of the issue, so we will create a separate announcement in future to alleviate this confusion.
We understand the significant impact that outages like this have on families especially during school holidays and apologise for the disruption. We do perform extensive testing on the product and the stability of the system is our highest priority.
Adam and The KoalaSafe Team