Sorry, Adam, I don’t mean to be rude, but there’s something disingenuous here.
You write in your announcement, “The outage was confirmed in this thread however it seems it was missed by numerous customers and did not convey the severity of the issue, so we will create a separate announcement in future to alleviate this confusion.”
In the linked thread, you wrote, and I’m quoting your post in its entirety: “We are having a slow down on DNS for some clients. Looking into it.”
That is NOT confirming an outage, it’s merely acknowledging that some customers have reported a problem. Acknowledging an outage means writing a post that says something like, “We are down right now, we are working diligently on a solution and we don’t have a timetable for restoration of service. We will keep you apprised of the situation as we are able.”
I encourage you to evaluate your procedures for handling communications with your customers. Much of the frustration and a great many messages on the discussion boards could have been averted with a simple message like the example in the previous paragraph.