I can not get Koala back online. I have reset, unplugged and came back up, reset the whole router, checked all connections and it wont connect.
It’s been fine for the past year and now it’s offline.
What lights are on?
I have flashing green on the left and center and flashing red on the right. I’ve hit rest, and shut power completely down and it still flashes.
If the lights are not flashing in a pattern, thats the normal lights.
If you have held down the reset button you’ll need to send an email to support.
There are 3 green lights on, no red light and koalasafe is permanently offline, I have tried resetting it but to no avail…its driving me crazy, being like this for over a week now…very dissappointing.
Offline is usually due to some change on the local network.
Factory resetting won’t help this issue.
Some troubleshooting steps here https://manual.koalasafe.com/sources/troubleshooting.html
If you send us your account email we can check on your particular case.