New koalasafe - won't connect


I opened a case via email on wednesday, but haven’t heard back in almost 24 hours since the first response. I am helping a relative with this setup.

I am able to see the device on the network as a wired ethernet connection.
I can see the koalasafe access point and connect to it.

  • it flashes a red page with “koalasafe is starting” upon trying to navigate to any website.

The lights are blinking red, middle green, left green (if you’re looking at it from the front), then the red shuts off the middle shuts off and the left shuts off - repeat…

Thank you, we appreciate the help.


I left it connected, and it is now working. It took somewhere between an hour and less than 3 days though.