New devices help

#1

I have the KoalaSafe router set up and I have profiles created but the Koala app won’t recognize that any devices are connected to the Koala router. I have three devices that are connected to the Koala router. Some of them even popped up alerts that they can see the other devices! But the Koala app says there are no devices connected so I can’t add any devices to the child’s profile. The manual told me to make sure that no profiles have “Parent Mode” enabled, so I did. I am getting frustrated. Please help.

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#2

I went into settings and restarted the router. It’s working now. I hate when I ask a question and the answer is, “Did you try turning it off and back on again?”.

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