Laptop using the internet, but not being "seen" by Koala


#1

Hi
My daughter can connect via WiFi to our Koala system but her laptop (Windows based) is only “seen” occasionally; and therefore she has virtually no limits. She is also invisible most of the times she is plugged into the system via a Cat5 cable too.

So frustrating.
Is this a Windows visibility setting that needs to be changed on her laptop?
Any input appreciated. Thanks!


#2

The wireless and wired connection each have their own MAC Address so you need to make sure to add the wired MAC Address to KoalaSafe’s filter as well.