Laptop using the internet, but not being "seen" by Koala


My daughter can connect via WiFi to our Koala system but her laptop (Windows based) is only “seen” occasionally; and therefore she has virtually no limits. She is also invisible most of the times she is plugged into the system via a Cat5 cable too.

So frustrating.
Is this a Windows visibility setting that needs to be changed on her laptop?
Any input appreciated. Thanks!


The wireless and wired connection each have their own MAC Address so you need to make sure to add the wired MAC Address to KoalaSafe’s filter as well.