KoalaSafe Not found?

#1

I am facing the below issue, even though the device is paired to my account I am unable to connect, i get the below error.

I have done the reset also.

Your help is highly appreciated

Jai

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#2

Have you downloaded the app for your device?

I never use the webapp - I only ever use the app for iOS.

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#3

Yes i have downloaded the app, i still see the device not found

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