Koalasafe dome wifi not detected on any devices


I bought a new dome koala safe dome unit 3 months ago, It will no longer show up on any of our devices in the wifi network list :(. Is the device faulty?

diagnostics via ipad say it is connected and no problems. On PC laptop via web app it says the unit is connected but not detected on the network.

Please help.




Brad, did you manage to fix this issue? I have the same problem, any help would be great.
Many thanks,