Dear KoalaSafe Family – I have an update for you regarding the KoalaSafe Dome, our blazing fast, extended coverage 1300Mbps unit with the Internet control you love.
We initially gave you a shipping date of June 10. The good news is that the units have all been manufactured. The bad news is our assembly agent - that’s where the unit is packed with the manual, country specific adapter etc. - had to move premises and and it took them much longer than they anticipated to get up and running again. That means your devices will ship later than promised.
Our current best estimate is that they will leave the port in China on June 30. Our experience shows that with air freight and customs, it’s typically 10 days from that they ship to you from either Sydney for Australian customers, or from your nearest distribution centre in the U.S.
Therefore, we expect to ship your item from inside your country, on July 10
That’s 3 weeks later than we initially communicated, so we apologize for that. We know it sucks when you’ve ordered and paid for something and then have to wait. If you can sit tight, your order will remain in the system and will ship automatically as soon as it hits the warehouse. It will be worth the wait! If you need a refund, simply reply to this email with your order number.
All the best,
Steve Pack and the KoalaSafe Team.