Koala won’t connect to cloud and is remaining offline


Hello, my koala currently hasn’t all 3 green lights showing; far left is fast blinking, middle is slow blinking, right remains on.

It will not connect to cloud all of a sudden. I can’t figure out how to reconnect it. Wifi is working. Have powered down, done a system reboot, factory reset, and password change.

When running a diagnostics check it shows up as needing to connect to the cloud.