Koala SSID disappeared


My Koala is no longer visible online and I cannot connect to it even when entering the SSID manually. This happened after one of my children mistook the mesh button for a WPS button to join the Koala wireless network. How do I fix this so that the SSID is again visible and joinable?


did you solve this issue? I have the same problem.
Many thanks,


Hi, I contacted support, who gave me a solution which worked first time.

Press and hold the reset button once for 10 seconds. Exactly 10 seconds.

The Dome came back to life and was visible after a few minutes or so of patience.