I need your help.
Out of the blue my koala modem stopped working.
It doesn’t connect to the wifi, and when I am trying to make any changes in the app it says I can’t do it as it is offline.
I called internet providers because I thought the issue was from their end and all they could do to establish connection is asked me to connect to my main modem connection( the one which koala connects to with the white wire. This network wasn’t seen when koala worked and now I easily connected to it as otherwise I would have no connection at all!
I tried to unplug both modems and restart them several times and it all didn’t help.
I need koala to work as my modem is not safe for my kids.
The middle green light is not flashing. The other ones do. Please help.