In my initial post I forgot to mention that I also spent a good two hours trying to trouble shoot the problem only to finally confirm the problem was with Koala itself.
I too would have appreciated either an email from Koala Support notifying all of us about the problem otherwise the problem could have been highlighted in Koala’s 'Notification" centre (assuming it’s still possible for you guys to communicate with the Koala hardware!)
Common Koala Support just think about all of your customers around the world trying to debug this problem on our end only to find the problem is on your end. We should be able to do better than that in terms of customer support.
Let’s at least do this better going forward and advising us when the issue is resolved.