iPhone performance - Parental profile

#1

My wife is having a problem on her iPhone in certain apps, eg, podcasts, ebooks, where, while connected to KoalaSafe, the downloads take forever or fail to complete at all. If I switch her back to the primary network the downloads complete in seconds, because they’re not very big files.

I have her connected to Koala as it gives better coverage throughout the house and she’s on a parental always on profile.

I don’t have any performance issues with any streaming services which also use koala, eg netflix, apple tv, abc view, sbs on demand.

It only seems to be her phone. What should I be looking into, to troubleshoot this issue?

0 Likes

iPhone Speed on Koalasafe vs Main Network
#2

That is strange. To rule out reception issues can you try and see if the issue occurs when standing next to the KoalaSafe?

0 Likes

#3

Thanks Adam. Yes, very strange. She actually charges her iPhone right beside the KoalaSafe and spends most of her time using her phone for these activities within 5 metres of the KoalaSafe.

0 Likes