Hi @Pack, can you go to her Profile > Devices and make sure her laptop is listed there?
Secondly, go on to her laptop and make sure it's not connected to your main WIFI router. An important step in setting up KoalaSafe is to "Forget" the old network so your kids can only get Internet access through KoalaSafe. Let us know if you need help with that and the type of laptop it is (Windows or Mac).
Finally, if you go into Profile > Usage and click the "Pulse" icon on the top right, you should see a list of all sites accessed. Is friv.com there? If not, she wasn't on KoalaSafe at the time.