Internet Schedule Not Working + Inappropriate Searches

#1

Hi, I have an issue with my son being able to search for inappropriate things which should be blocked (I have screenshots which I’ve already tried emailing without response) and an addition issue where the internet schedule doesn’t work - his iPad can access the internet all the time.

If someone can get back to me about these issues, it would be appreciated. Thanks.

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#2

Are you certain he is not accessing your principal router when he is online? Or the neighbour’s? Had this issue until I changed the code to the router and masked being able to locate it so the only choice was Koala.

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#3

Yep, checked that. Thanks :slight_smile:

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#4

To clarify, I’ve actually sat with the iPad connected to Koala, with the internet for his profile turned off, and been able to access the internet myself.

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#5

Just wondering if there are any Koala staff on the forums as it’s supposedly the only way to get support…?

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#6

Anybody out there???

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#7

I didn’t want to post the screenshots of what my son can search for with Koala apparently on, but maybe I should…:expressionless:

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#8

Are you absolutely sure that your son’s IPad via the MAC address is assigned to your son’s profile and not in the Parent Mode profile or that the Parent Mode is turned on in his profile? Do you also have the Primary and Homework configured correctly? I have been using it for years and it works really well. My kids hate it so that tells a lot.

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