Internet Schedule Not Working + Inappropriate Searches

#1

Hi, I have an issue with my son being able to search for inappropriate things which should be blocked (I have screenshots which I’ve already tried emailing without response) and an addition issue where the internet schedule doesn’t work - his iPad can access the internet all the time.

If someone can get back to me about these issues, it would be appreciated. Thanks.

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#2

Are you certain he is not accessing your principal router when he is online? Or the neighbour’s? Had this issue until I changed the code to the router and masked being able to locate it so the only choice was Koala.

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#3

Yep, checked that. Thanks :slight_smile:

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#4

To clarify, I’ve actually sat with the iPad connected to Koala, with the internet for his profile turned off, and been able to access the internet myself.

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#5

Just wondering if there are any Koala staff on the forums as it’s supposedly the only way to get support…?

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