I received the new Dome with the old KoalaSafe directions. There are now 3 unlabeled connections on back and new buttons on front. It isn’t pairing (even manually with the MAC address). So, possibly I have the Dome Ethernet connection in the wrong slot? Customer friendly directions would go a long way, and frankly directions for an old unit packaged in an updated one is sloppy work.
I have had very similar issues. I have repeatedly asked for support and got very little assistance. They’ve now just told me to send it back for a refund. I don’t want to do this! I want it to work!!!
The internet ethernet port for the dome is the one closest to the DC power cable.
It does have a slightly different icon (of a world).
Are you replacing an old Koala-safe? if so you need to un-pair the old one.
If your app has un-pair, then you can doi it yourself - otherwise email support telling them the email address used for your account, the old and new mac addresses and tell them that you are changing from an old unit to a new dome.
They should be able to un-pair your old one and then allow you to pair the new one.
Thanks for the info. Any clarification about the lights on the front of the Koala Dome?