Support@KolaSafe.com has been non responsive so I am posting here in hopes that we can get a discussion going and figure this out.
I have a KolaSafe with a Ubiquiti Network front to back.
Basically USG as the Router.
Ubiquiti 24 port switch
4 Ubiquiti access points.
In case you aren’t totally familiar with Ubiquiti, the idea with the 4 access points is basically 1 SSID that covers entire house with roaming.
Each access point allows you to run 4 or 5 different SSIDs.
So I have A Parent Network and SSID as well as a Kid Network SSID.
I am trying to integrate a KolaSafe into the system.
I connected to KolaSafe to the Switch and Created a Kids VLAN along with a Kids Wifi Network called Jessup-Kids.
The KolaSafe is set with a static IP address using a DHCP Reservation and the address is 192.168.55.10
To test that the KolaSafe was indeed working, I connected directly to it’s wifi and confirm that
- Clients are getting a 192.168.55.x ip address (so a Kids VLAN IP)
- When devices connected directly to it, they can be controlled.
However, when I connect to the Kid’s wifi, I get a 192.168.55.x ip, but the devices act like the KolaSafe isn’t even there. In addition, doing this, KolaSafe doesn’t even see the device in the User Configuration.
What I did next was force clients on Kids Network to use the KolaSafe for DNS by adding the KolaSafe IP in the DHCP settings. So now all clients on network try to do DNS through the KolaSafe.
This did not solve the problem of Control (i.e devices that are set to blocked can browse). However, it did make the KolaSafe see the device, so I could add it to a user profile.
Can you assist me on what else I can try?
Any idea why the devices are not being seen and actioned on by the KolaSafe given that everything else is working?
Will add that wired devices on the vlan also are not controllable.
I have also connected a laptop directly to the KolaSafe Lan Port and the Kolasafe works.
So it seems to be an issue with it when plugged into a managed switch.
Any ideas on what might be stopping the Kolasafe from working when in a managed switch?