Connected device shown as disconnected and filters not applied


#1

My iPad is currently connected to Koala and assigned to the “everyone else” profile in homework mode. The Koala app shows the device as disconnected but it is (using to post this). I can also play YouTube videos which should be blocked by homework filters.

Any help would be appreciated,

Phil


#2

Update

Kind of new to this but visited blockedbykoalasafe.com on my iPad. This suggests that the iPad is adhering to the filters and profile assigned to the range extender I’m using. Does that mean if I use a range extender (which I have to do because the Koala signal is weak) I can only have one profile for all devices?

Thanks

Phil


#3

Hi Phil,

Email support from your account email and they’ll check on the units settings for you.

Adam