Connected but no internet connection

#1

Today the internet connection on my son’s account stopped working. I log in and it works for me but his iPad and iPhone will not connect to internet at all. I have reset everything on his devices…nothing. I have rebooted Koala numerous times…nothing. I tried to delete his profile and start over…the program will not allow me to delete his profile. Up until now everything has been working great. Please help!

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