Can't connect to the internet


I can’t seem to be able to access the internet through devices (ipads) attached to my koala dome. I have followed all the setup instructions and gone through the troubleshooting. It just comes up with the normal messaging on the iPad that safari cannot open the page as the server cannot be found. Very frustrating. Can you please help. Paul


Are your devices set to get DNS from dhcp or are they static?


Hi there. Thanks for getting back to me. I don’t even know what that means. It all seems to be too difficult.


If you are but sure how to check then it is probably set to be automatic which is the best option.

Aside from that, have you assigned the kids devices to accounts in the koala app?

The koala works by “finding” the devices on the koala network and the assigning them to a kids profile. Then you allow / restrict / deny internet access to the profile. That way the rules will apply to any and all devices that are assigned to that kid.

Hope to work it out.