Cannot connect ps4 to koala

#1

I try to set up wifi connection with a ps4 to the koala. No dice. It doesn’t recognize NAT type and connection fails. Need help! Cannot believe I am first person with thus issue. I am using an onhub router which I understand has some unique security features but not sure that would affect the setup as I have several other devices successfully setup on koala. Thanks

#2

Hi @Mccauslins,

We have users with PS4 and no reported problems. We have had some reported problems (but not yet confirmed) with OnHub and wired connections.

I’ll have a look into it. Do you get any other diagnostics? The PS4 works if connected to the OnHub wifi?

#3

Thanks for taking time to respond Adam. Was very helpful and we attempted workaround which was a little beyond my technical ability. Problem temporarily resolved by disabling internet browser for ps4. Adam is going to look into it further for solution I can employ. Appreciate your time and prompt response. Unfortunately finding out that OnHub router presents some unique difficulties with parental control devices.

#4

Im having this issue right now. NAT Type Failed.

SSID - Koala
Obtain IP Address - Successful
Internet Connection - Succesful
Playstation Network Sign-in - Successful
NAT Type - FAILED
Connection Speed (Download) - 9.4 Mbps
Connection Speed (Upload) - 69.3 Kbps

Any Ideas?

Thank you

Diego