I’ve seen some posts about Animal Jam requiring filters set to low but I find that doing so doesn’t permit access still. Any other suggestions?
What profile and device is this for? I can’t see any access attempts to animal jam.
These are the general steps for unblocking an app, https://manual.koalasafe.com/sources/troubleshooting.html#app-or-website-not-working
Let me know the profile and device after attempting to access animal jam and I can take a look.
It’s Ella, on her iPad. I don’t think there’s more than one on there for her but I did upgrade theirs a while back. You can probably tell which one has been in use recently.
And how did Low Filter mode go?
It didn’t work. Blocked the site still.
Can you visit http://blockedbykoalasafe.com on her ipad and send me the profile name and device name displayed.
Or let me know if you see a different message to the Koala blocked page.